Shipping policy

Shipping Policy – ARQUE Comércio de Calçados e Acessórios LTDA

Thank you for shopping with ARQUE! We want to make sure your order reaches you safely and on time. Please read our shipping policy carefully.

Shipping Method

Currently, all orders are shipped exclusively via Correios (Brazilian Postal Service). We rely on Correios for the delivery of our products within Brazil.

Shipping Time

  • After your order is confirmed and payment is approved, please allow 2 to 5 business days for us to prepare and dispatch your package.

  • Delivery times depend on the Correios service and your location. Typically, delivery within Brazil takes 5 to 15 business days.

  • Please note that delays may occur due to unforeseen circumstances such as holidays, weather conditions, or logistical disruptions.

Shipping Costs

  • Shipping costs will be calculated and displayed during checkout based on your delivery address and the size/weight of your order.

  • We offer standard shipping only, with no expedited or express options at this time.

Tracking Your Order

  • Once your order has been shipped, we will provide a tracking number via email so you can monitor your package’s status directly through the Correios website.

Shipping Restrictions

  • We currently ship only within Brazil.

  • We reserve the right to refuse or cancel any order if shipping to your address is not possible via Correios.

Lost or Damaged Packages

  • In case of lost or damaged packages during shipment, please contact our customer service immediately. We will work with Correios to resolve the issue and assist you accordingly.